Magic Jigsaw Puzzles

How do I send logs?

We would greatly appreciate if you send us logs which will help us fix problems in the app. These logs will be forwarded to the developers directly.

You can send us logs in the following way:

 

1. Tap on the Menu in the upper right corner of your Collection page:

logs.jpg

2. Tap on "About"

3. Then on the envelope icon.

Screenshot_20181221-105343_Magic_Puzzles.jpg

Choose the Gmail to send a message.

4. You'll see the form with attached logs.

Add a short description of the problem and your Magic Puzzles ID.

5. Tap on "Send".

Please also don't forget about the subject of the message.

 

If you have Kindle, please choose Gmail to send logs.

image_2019_10_29T06_28_55_728Z.png

image_data.png

image_ximad.png

image_files.png

 image_logs.png

 

Comments

  • Avatar
    LaNae Keating

    I can not access all 4 levels. I have updated the app and still only have access to 2 levels (35 and 70). Please advise.

  • Avatar
    Jigsaw Puzzles Team

    LaNae Keating, if you play on the phone, only these 2 levels are available. We hope to add more levels to the phone version in future updates. Thanks for waiting.

  • Avatar
    Harold M Friess

    I keep getting I need to log in to my Google account but I'am log in.

  • Avatar
    Jigsaw Puzzles Team
Powered by Zendesk