Magic Jigsaw Puzzles

I bought a puzzle pack but didn't receive it

If the pack you purchased is not on the My collection page, it can be restored from the Shop, the My packs category:

1. Go to the Shop puzzle_shop.PNG
2. Tap on the Categories button in the bottom left corner categories.PNG
3. Choose My packs Screenshot_20220609-163212_Magic_Puzzles_-_Copy.jpg
4. Find the pack on the list below the Restore purchases button Screenshot_20220609-163729_Magic_Puzzles_-_Copy.jpg

5. Tap the Download/Restore button 

Please contact us if you can't find the pack you purchased.


  • Avatar
    Rebecca Davison

    What package did i purchase 11/30/2019 @ 11:20pm

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    Jamie Bowen

    I purchased a puzzle pack special 20 puzzles + 20 puzzles + 20 puzzles + 4000 coins for $1.99. I only received coins. Then got a message the puzzle pack you purchased could not be found 3 times. I don't see them shown to download manually what do I need to do to get them?

  • Avatar
    Kathy Henderson

    I purchased (Travel Colors) on April 9, 2020 and it did not download to my account. I also used 1999 points for some puzzles (not sure what date, just recently) and they did not download. What can I do to get these puzzles. I went to purchased puzzles and they were not there. Thank you

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    Terri P

    I purchased many puzzles, i was having trouble with app so i uninstalled now i can't find the app in Google play store .

  • Avatar
    Linda M Matern

    I don't know how to find my purchases and then open them. Linda Matern

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