If the pack you purchased is not on the My collection page, it can be restored from the Shop, the My packs category:
1. Go to the Shop 
2. Tap on the Categories button in the bottom left corner 
3. Choose My packs 
4. Find the pack on the list below the Restore purchases button 
5. Tap the Download/Restore button
Please contact us if you can't find the pack you purchased.
What package did i purchase 11/30/2019 @ 11:20pm
I purchased a puzzle pack special 20 puzzles + 20 puzzles + 20 puzzles + 4000 coins for $1.99. I only received coins. Then got a message the puzzle pack you purchased could not be found 3 times. I don't see them shown to download manually what do I need to do to get them?
I purchased (Travel Colors) on April 9, 2020 and it did not download to my account. I also used 1999 points for some puzzles (not sure what date, just recently) and they did not download. What can I do to get these puzzles. I went to purchased puzzles and they were not there. Thank you
I purchased many puzzles, i was having trouble with app so i uninstalled now i can't find the app in Google play store .
I don't know how to find my purchases and then open them. Linda Matern Ret2cruz@aol.com