1. Please, make sure that you are logged in on your device with the same Google or Amazon account (if you use a Kindle device) you used for the original purchase - this is important because the purchase is linked to the Google/Amazon account.
2. Go to the Shop
3. Tap on the Categories button in the bottom left corner
4. Choose My packs
5. Tap on the Restore purchases button
I did This process and it didn't restore the purchases
I made this week.
Nothing will open. Deleted the app and reinstalled but my puzzles are gone.
I have followed this process and still do not have Gold Deal. I have to watch ads. I have restore all purchases, not restore paid purchases. I am logged on via Facebook. I really do not want to pay again.
Have not gotten my VIP pack and accumulated points.
I have done all the steps but I am still in AD MODE.
I have had no ad all inclusive for my phone for many year's but last update put me back in AD MODE will only one tray and having ad's . Please have someone answer thar can help not qoute stock answers.
I purchased a package in 2018 where I can take pictures and make puzzles with them. I have a new device, same operating system, and I have been able to restore all my puzzle packs but not the my photos. Please help! Thank you.