You can restore your puzzle packs to the My collection page from the Shop, My packs category:
1. Go to the Shop 
2. Tap on the Categories button in the bottom left corner 
3. Choose My packs 
4. Find the pack on the list below the Restore purchases button 
5. Tap the Download/Restore button
Help restore puzzles
Help restore puzzles
Am I able to restore the stay at home free bonus packs from the Covid 19 lockdown if I get a new tablet?
Done everything you sent me. Still not restoring all the packs I purchased. Very upsetting. Spent a lot for puzzles. Needed restored or credit for new packs
Help plssss, I keep getting knocked out of the app when I try to enter the puzzle shop. I've had both the all inclusive package n the vip & I can't get either back on my phone. Plss help...
Unable to buy new packs with my new tablet
Can't download my paid puzzles to my new phone.