❗ Please make sure that you are logged in on your device with the same Google or Amazon account (if you use a Kindle device) you used for the original purchase. This is important because the purchase is linked to the Google/Amazon account.
1. Open the Library
2. Scroll the page down until you see the All Categories block.
3. Choose the My Packs category
4. Tap on the Restore Purchases button
I did This process and it didn't restore the purchases
I made this week.
Nothing will open. Deleted the app and reinstalled but my puzzles are gone.
I have followed this process and still do not have Gold Deal. I have to watch ads. I have restore all purchases, not restore paid purchases. I am logged on via Facebook. I really do not want to pay again.
Have not gotten my VIP pack and accumulated points.
I have done all the steps but I am still in AD MODE.
I have had no ad all inclusive for my phone for many year's but last update put me back in AD MODE will only one tray and having ad's . Please have someone answer thar can help not qoute stock answers.
I purchased a package in 2018 where I can take pictures and make puzzles with them. I have a new device, same operating system, and I have been able to restore all my puzzle packs but not the my photos. Please help! Thank you.